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About Amazon

Award-winning online shopping site recognised many times over the past few years for the quality of its customer service. Best sellers list on display.

Customer service contacts

Amazon website

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Customer service statement

Focus on the customer

"The company's success can be attributed to an obsessive focus on the customer" - Amazon website - December 2013

Amazon customer service video

Awards for Amazon

  • included in J.D. Power 2012 Customer Service Champions list
  • Best in UK - The People's Choice Awards - based on the January 2012 UK Customer Satisfaction Index - Institute of Customer Service
  • Bitterwallet’s Best Company In Britain award for 2011
  • Best online retailer 2012 - voted by PCAdvisor readers
  • Amazon received the Consumer Choice Award - The Drapers and Retail Week PayPal Etail awards 2012.
  • Amazon was included in the top 20 of Interbrand Best Global Brands 2012.
  • was ranked top 5 in the MSN 2012 Customer Service Hall of Fame scoring over 90% of Excellent and Good marks in the JZ Analytics online national (US) customer survey.
  • Amazon is ranked top 3 in the retail sector (non-food) and listed in the top 10 performers overall as measured by the UK Customer Satisfaction Index published in February 2013.
  • was included in the top 10 of 2012 Temkin Customer Experience Rankings for Large U.S. Retail Industry Chains and Top 3 in the UK.
  • was voted best in the US National Retail Federation 2012 list of Top Ten Retailers for Customer Service - based on a survey of nearly 10,000 shoppers.
  • Amazon rewarded with the Consumer Choice Award at the Etail Awards 2013.
  • is ranked number 1 in MSN Money's 2013 Customer Service Hall of Fame highlighting 10 companies most often rated as "excellent" for customer service in their annual survey.
  • Amazon is placed in second position in the July 2013 Customer Satisfaction Index(UKCSI)survey.
  • Amazon is ranked fourth in the 2013 Centre of Customer Experience Excellence Top 10.
  • Amazon have ranked top for customer satisfaction in the latest UKCSI published in January 2014.
  •, Inc. is one of the Top 20 Global retailers in 2013 according to the the list published in the January issue of Stores Magazine.
  • achieved the highest score in the ForeSee Customer Satisfaction Scores for the Top 40 Retail Websites in the UK in 2011, 2012 and 2013.
  • Amazon is ranked in 10th position in the top 100 Global Brands as reported in the FT in May 2014.
  • Amazon UK is the winner of the title for the Nation's Favourite Online Retailer OVERALL in the Conlumino Customer Satisfaction Awards 2014.
  • Amazon is included in the top 20 Best Global Brands 2014 rankings prepared by Interbrand and declared one of the five top risers amongst the top 100.
  • Amazon has been named Best Fastest Growing E-commerce Brand in the best brands 2016 awards in the Bayerischer Hof in Munich
  • was ranked best company for customer service according to the ICS UK Customer Satisfaction Index published in January 2016.