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About Majestic Wine

The largest mixed case wine and Champagne merchant in the UK with a strong focus on quality wines, expert knowledgeable staff and a high level of customer service. Operates online and through a network of nearly 200 wine shops in most of the main cities in England, Wales and Scotland.

Customer service contacts

Majestic Wine website

Customer service statement

Quotes from Majestic:

"The real Majestic difference is our staff - the best trained and most helpful people in the business!" - Majestic Wine website - Sept 2012


"Majestic has a clearly differentiated operating model, with a focus on delivering exceptional customer service that has proved resilient in a challenging economic environment." - Steve Lewis, Chief Executive - June 2012

Majestic Wine customer service video

Awards for Majestic Wine

  • High Street Merchant of the year - The International Wine Challenge 2008, 2009 and 2010 and IWC Wine Merchant of the Year 2010
  • High Street Chain of the Year - 2009 & 2010 Drinks Retailing Awards organised by Off Licence News and winner of Innovation of the Year award for The Wine Course (2010)
  • High Street Chain of the Year - International Wine Challenge Merchants Awards 2011
  • Awarded High Street Chain of the Year at the International Wine Challenge 2012
  • Majestic Wine was named Educator of the Year at the WSET Graduation Award Ceremony 2011
  • Majestic Wine was named AIM Company of the Year at the 2011 Growth Company Awards
  • Majestic Wine is the winner of the 2012 Econsultancy Innovation Award for Multi-Channel Marketing
  • More awards news can be found on the Majestic Wine blog >>
  • Majestic wine has won the The Serco Customer Service Initiative of the Year Award for Individual Store Social Media at the Oracle RetailWeek Awards 2013.

Third party assesments of Majestic Wine

To the right is a window onto the reviews page on the Majestic Wine website.

Go to the review page on Majestic Wine website

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