Customer service by Red Carnation Hotels

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About Red Carnation Hotels

A luxury collection of award-winning five and four-star family run boutique hotels located in London, Dorset, Guernsey, Geneva, South Africa, and Palm Beach, Florida

Customer service contacts

Red Carnation Hotels website


Customer service statement

To give personalised, warm and consistently exceptional service

We appreciate the myriad of choices and alternatives our customers have to choose from, and therefore set the bar high for ourselves, to provide the highest quality services and products we possibly can. We constantly challenge ourselves to update and enhance. Innovation, constant training and refurbishment help create an environment whereby our guests and our employees refer to our properties as their home from home.

Jonathan Raggett, Managing Director, Red Carnation Hotels

Red Carnation Hotels customer service video

Awards for Red Carnation Hotels

  • Three Red Carnation Hotels in The Conde Nast 2010 Gold List, including the Milestone Hotel, named No.1 Hotel in London in the ‘Best Places to Stay in the World’ category and No 2. in London for ‘Best Service’ in Europe
  • The Red Carnation Hotel Group had three award winners at the 2010 BT Visit London Awards ceremony including top position for Best Small Hotel of the year
  • Named London’s top hotel - The Egerton House Hotel - ReviewPro - Global Review Index - 2011
  • The HRS Hotel Excellence Award 2009 - Red Carnation Hotels awarded for the way they work closely with their staff to deliver outstanding service
  • The Milestone Hotel was voted No.2 Hotel in London for 'Best Service' in Europe in the 2010 Conde Nast Traveler USA Gold List, scoring 97.9
  • Hotel 41 was voted No. 9 Top 40 British Isles Hotel in Conde Nast Traveler USA Readers Choice Awards 2011
  • The Old Government House Hotel and Spa, a Red Carnation Hotel, was the first triple winner in the 25 year history of the Guernsey Awards for Achievement 2010, winning Excellence in Training, Best Large Business and Guernsey Business of the Year award
  • The Milestone Hotel was ranked number four in Travel+Leisure's Readers' Poll highlighting World's Best Service 2012, Hotels Europe, City Hotels
  • Red Carnation have been named Small Hotel Group of the Year at the AA Hospitality Awards 2013/2014.
  • Red Carnation Hotel Collection was included in the top 10 of the The Sunday Times Best Companies to Work For 2014 and the highest ranked hotels group.

Third party assesments of Red Carnation Hotels

To the right is a window onto the reviews page on the Red Carnation Hotels website.

Go to the review page on Red Carnation Hotels website