Customer service by Sureflap

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About Sureflap

The SureFlap Microchip Cat Flap is an innovative product that reads your cat's existing microchip, unlocking only for your pet to keep out unwanted visitors. Your home becomes a secure environment for you and your pet. Online shopping available

Customer service contacts

0800 0124511
Sureflap website


Customer service statement

Giving great customer service is at the heart of everything we do at SureFlap

SureFlap are working to provide outstanding customer service to our customers in the UK, Europe, USA, Australia & New Zealand, and beyond. Whether a customer is an individual customer, a retailer shop or a vet, we strive to exceed their service expectations. We use cloud-based CRM system so that our customer service team around the world can keep up to speed with how best to help our customers. We are always working to improve our customer interaction from the very first time we talk to our customers, and we LOVE customer feedback!

Sarah Metcalfe, Customer Service Manager, SureFlap Ltd

Sureflap customer service video

Awards for Sureflap

  • PATS Retailers Choice – Product of the Year Award 2011 – Best Cat Product or Service
  • Best Product 2011 - Pet Product Retailer Association (PPRA)
  • Shortlisted - Small Business of the Year - Cambridge News Business Excellence Awards 2011
  • Winner of the "Coup de Coeur" prize at the Franco British Business Awards 2010
  • Sureflap have been named First prize winner in the Pet Innovation category of the 2010 Glee New Products Awards.

Third party assesments of Sureflap

To the right is a window onto the reviews page on the Sureflap website.

Go to the review page on Sureflap website