Customer service by Calvert Trust Exmoor« Back
About Calvert Trust Exmoor
Award winning outdoor activity centre, specialising in accessible, residential adventure holidays for people with physical, sensory and learning disabilities of all ages and levels of ability, together with their families and friends
Customer service contacts
Customer service statement
We are committed to ensuring that visitors experience a high-quality service
It is our aim to providing a consistently high standard of customer care for all our visitors & guests, from an initial enquiry right through to leaving after a successful, enjoyable break. Our aim is for every visitor to leave Calvert Trust Exmoor keen to return and eager to recommend us to others. We are committed to ensuring that visitors experience a high-quality service, and to listening and responding to comments and suggestions for improvements. Our commitment is to: - Give all visitors a warm, friendly and courteous welcome - Ensure that the safety of visitors is paramount at all times - Deliver a consistently high standard of engagement with, and care of, our customer - Answer all enquiries promptly and fully - Keep all areas clean, well presented and safe - Display accurate and up-to-date information, both on the internet and in our promotional literature - Actively seek, listen to, monitor and respond to our visitors' feedback, comments and suggestions - Monitor staff performance and review it annually
Tim Harris - Chief Executive - Calvert Trust Exmoor - May 2012
Calvert Trust Exmoor customer service video
Awards for Calvert Trust Exmoor
- Calvert Trust Exmoor was named Activity Sport & Experience of the Year (Gold) at the Visit Devon Tourism Awards 2011.
- Council for Learning Outside the Classroom Quality Award 2011
- Calvert Trust Exmoor is North Devon Awards 2008 Best Activity provider.
- Calvert Trust Exmoor have received a joint Gold for Tourism activity, sport & experience of the year in the Devon Tourism Awards 2013.
To the right is a window onto the testimonial page on the Calvert Trust Exmoor website.
Go to the Calvert Trust Exmoor testimonial page
Third party assesments of Calvert Trust Exmoor
To the right is a window onto the reviews page on the Calvert Trust Exmoor website.
Go to the review page on Calvert Trust Exmoor website