Customer service resources

This page presents a number of companies and individuals which operate in the field of customer service and may help you improve the customer service performance of your company. These services may not be suited to your particular needs and you should subject these providers to your normal supplier assessment program.

Customer service jobsCustomer service blogsCustomer service trainingAnswering servicesContact centresCRM tools

Teleperformance

Teleperformance is a worldwide leading provider of outstanding customer experience, assisting its clients by supplying them with resources for the delivery of key operations such as customer service, technical support, sales, receivables management and contact center solutions.

  • Frost & Sullivan has recognised Teleperformance with the 2012 EMEA Customer Value Enhancement Award.
  • Teleperformance Portugal was named top Large Contact Center in the World at the Top Ranking Performers Awards in The Contact Center World 2012.
  • Teleperformance has won the 2012 Excellence in Customer Service award organised by Consumidor Moderno magazine and audited by Gfk.
  • Teleperformance and Response have jointly won the Shared Service Centre of the Year title at the The National Outsourcing Association Awards (NOAAs) for the services they provide to the Student Loans Company.
  • Teleperformance has been awarded the 2012 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year at the 2012 Frost & Sullivan Asia Pacific ICT Awards.
  • Additional awards won by Teleperformance can be found on their customer service plus page >>
  • Teleperformance is short listed for Quality Service Provider of the Year at the UK Customer Satisfaction Awards 2013 organised by the Institute of Customer Service.
  • Teleperformance UK has won the Contact Centre World Award 2013 for Best Use of Social Media in the Contact Centre EMEA.
  • Teleperformance, a global leader in outsourced multichannel customer experience management, announced on the 22nd May 2014 that the company has received a 2013 Supplier Excellence Award from Hughes Network Systems, LLC (Hughes).

Specialty Answering Service

The company proposes solutions for businesses wanting to outsource elements of their customer care such as their telephone answering service or call centre operations. Proposes high and low volume packages as well as solutions for small businesses.

  • Members of the Association of TeleServices International (ATSI) which represents 400 TeleService agencies in the world with over 350,000 customers in the U.S. alone, generating revenues in excess of $1 billion - as at January 2013.
  • Members of CAM-X, an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America - as at January 2013.

Sage CRM

Sage provides business resources to over 800,000 UK organisations (incl. around a third of the FTSE 100). The Sage CRM tools offer companies ways to gain a greater understanding of client relationships and improve their overall customer service.

  • Sage CRM v7 named best CRM product of 2010 by the Spanish edition of Byte IT magazine.
  • Sage Software included in ISM Top 15 CRM (Customer Relationship Management) SMB (Small and Medium Business) Software Awards Winners 2011.
  • Named amongst the leaders - Small-Business Suite CRM - 2009 CRM Market Awards organised by CRM Magazine.
  • Sage were finalists in the two CRM categories (corporate and Small and Medium Enterprise) at the Software Satisfaction Awards 2012.
  • Sage has won the 2013 CX Innovation Award from the CXPA (Customer Experience Professionals Association).
  • Sage are finalists for Large Contact Centre in the UK Customer Experience Awards 2013.

You Are The Difference

You Are The Difference is a customer service coaching programme proposed by Alf Dunbar. It has been successfully used by a wide range of companies and organisations wishing to improve their customer service throughout the UK and over 25 countries

Customer service resources

If your company provides software, consultancy services, call centre technology, audit resources, certifications or other advisory services enabling organisations to improve their customer service you can promote your services on this page