Customer service by Charlie Moos

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About Charlie Moos

Online retailer specialising in handmade fabric party bags, good quality party bag fillers, greeting cards, gifts and toys, both new and pre-owned

Customer service contacts

customercare@charliemoos.co.uk
Charlie Moos website

Service plus

Free delivery using the code VGS12

Customer service statement

Charlie Moos satisfaction guarantee

Charlie Moos operates a money-back satisfaction guarantee. Charlie Moos are happy to accept returned items for full refund provided they are returned within 14 days of purchase in an unused, saleable condition. If returning items, please remember to enclose the original packing slip. With the exception of faulty goods Charlie Moos are unable to refund either outbound or inbound carriage/postage charges.

Joanne Dewberry, Founder

Charlie Moos customer service video

Awards for Charlie Moos

  • Charlie Moos' customers have posted some endorsements - click here for details
  • Winner - Dorset Business Mother of the Year - and Finalist - Green Business of the Year - Langtry Manor Business Women Awards 2010
  • Winner of Future 100 Young Entrepreneur 2009 - Highly Commended MumsClub PR Competition 2009 and TGF Rated Award Winner 2009
  • Enterprise Nation Ideas 101 winner June 2010
  • Short Listed Business Parent Award mumsandworking.com 2010
  • Short Listed Business Mum of the Year 2011 mumsclub.co.uk

Customer testimonials

To the right is a window onto the testimonial page on the Charlie Moos website.

Go to the Charlie Moos testimonial page

Third party assesments of Charlie Moos

To the right is a window onto the reviews page on the Charlie Moos website.

Go to the review page on Charlie Moos website