Customer service by Plusnet

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About Plusnet

Broadband provider with over 10 years of Internet experience. Part of the BT group, Plusnet have more than 200,000 broadband customers. Residential and business broadband services also include fibre optic broadband

Customer service contacts

Plusnet website

Service plus

Plusnet service plus offer coming soon.

Customer service statement

Award-winning service

"Our broadband services are managed to make sure all our customers always get the best experience possible." Plusnet website November 2012

Plusnet customer service video

Awards for Plusnet

  • Plusnet was runner-up in Overall Customer Satisfaction survey and Customer Service survey in the 2010 uSwitch customer satisfaction survey.
  • Best Budget Broadband 2011 - Broadband Genie Home Broadband Awards 2011 and Best Budget Broadband 2012 at the PC advisor ISP awards 2012.
  • Plusnet has been highly commended in 13 of the 14 award categories in the 2011 Broadband Choices Customer Satisfaction Awards including: Customer Service, Overall Customer Satisfaction, value for money and Quality and reliability
  • 2nd Runner-up - The think broadband Customer Service Awards 2010 (Large ISP)
  • Best Customer Service, Most Likely To Be Recommended, Best Quality of Connection and Best Overall Customer Satisfaction - uSwitch awards 2011
  • Winner of four awards at the uSwitch Broadband Awards 2012: Best Customer Rated, Most reliable Service, Most recommended and Best Value Home Broadband
  • Plusnet's broadband service has been given a four star rating for "value for money", "connection reliability", "customer service" and "technical support" and named as a Which? Recommended Provider 2012.
  • Future UK Internet Awards - Best Consumer ISP & Customer Service Award 2004
  • Best Broadband Provider in the UK 2008 - Broadband Choices
  • Plusnet has been voted top by broadband customers in the Best Customer Service category at the broadband awards 2014.
  • Plusnet has been voted Best ISP for customer care in the PC Advisor Broadband Survey 2014. Plusnet was also declared Best Value ISP.
  • Plusnet have scooped Best Broadband, Best Home Phone and Best Value Home Broadband at the uSwitch Broadband Awards 2016.

Customer testimonials

To the right is a window onto the testimonial page on the Plusnet website.

Go to the Plusnet testimonial page

Customer service metrics

To the right is a window onto the customer service metrics page on the Plusnet website.

Go to the third party metrics page on Plusnet website