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About John Lewis

The famous UK retailer with its flagship London stores also offers an online shopping site with articles for homes and gardens, furniture, fashion clothing, electronics, flowers, books and many more products for the whole family.

Customer service contacts

John Lewis website

Awards for John Lewis

  • Named ‘best high street retail website’ - 2010 Online Usability Report - Webcredible.
  • Best Achievement in Customer Service (The Card Awards – 2009) and scored highest in the 2009 UK Customer Satisfaction Index, which was conducted by the Institute of Customer Service.
  • Voted top for customer satisfaction - Verdict's Consumer Satisfaction Index 2010 with high scores in quality of goods sold and customer service.
  • Voted ‘Britain's favourite electricals retailer' - Verdict Consumer Satisfaction Index 2012 - ranked #3 overall.
  • Best Multichannel Retailer and Gold Award Winner - Drapers Etail Awards 2011 Winners.
  • People's choice Award for most reliable organisation and for most trusted organisation at the Institute of Customer Service UK Customer Satisfaction Awards 2011.
  • Named Retailer of the Year at the Oracle Retail Week Awards 2011.
  • Shortlisted for Multichannel Retailer of the Year at Oracle Retail Week Awards 2012.
  • John lewis is featured in Britain's list of Cool Brands 2012/2013.
  • John Lewis has won the 2013 Oracle Retailer of the Year Award.
  • John Lewis has come top in the Best Mobile Optimised Site category at the Etail Awards 2013.
  • John Lewis was rated top in the July 2013 Customer Satisfaction Index(UKCSI)survey conducted by the Institute of Customer Service.
  • John Lewis have won the Marketing/Advertising Campaign of the Year in the 2015 Oracle Retail Week Awards.