Very good shopping companies

WineFashionFoodDepartment storesElectronicsBooksComputersClothingOutdoorsGiftsHomewareLuxuryAccessoriesBeautyShoesJewelleryFlowersPets

John Lewis

The famous UK retailer with its flagship London stores also offers shopping online with articles for homes and gardens, furniture, fashion clothing, electronics, flowers, books and many more products for the whole family.

  • Best Achievement in Customer Service (The Card Awards – 2009) and scored highest in the 2009 UK Customer Satisfaction Index, which was conducted by the Institute of Customer Service.
  • Voted top for customer satisfaction - Verdict's Consumer Satisfaction Index 2010 with high scores in quality of goods sold and customer service.
  • People's choice Award for most reliable organisation and for most trusted organisation at the Institute of Customer Service UK Customer Satisfaction Awards 2011.
  • John lewis is featured in Britain's list of Cool Brands 2012/2013.
  • John Lewis has won the 2013 Oracle Retailer of the Year Award.
  • John Lewis has been voted top electrical retailer at the Verdict Customer satisfaction awards 2013.
  • John Lewis was rated top in the July 2013 Customer Satisfaction Index(UKCSI)survey conducted by the Institute of Customer Service.
  • John Lewis is ranked number one in the 2013 Nunwood Centre of Customer Experience Excellence Top 10.
  • John Lewis is ranked #69 for retail sales in the 2013 Top 250 Global Retailers list published in the January 2014 issue of STORES magazine.
  • John Lewis are the winners of The nasa Marketing/ Advertising Campaign of the Year and Multichannel Retailer of the Year in the Oracle Retail Week Awards 2014.
  • John Lewis was ranked in the top 5 best brands for customer service in a Which? survey of UK consumers dated September 2013.

Sureflap

The SureFlap Microchip Cat Flap is an innovative product that reads your cat's existing microchip, unlocking only for your pet to keep out unwanted visitors. Your home becomes a secure environment for you and your pet. Online shopping available

  • Shortlisted for Best Customer Service Award - eCommerce Awards for Excellence 2011
  • PATS Retailers Choice – Product of the Year Award 2011 – Best Cat Product or Service
  • More awards are shown on Sureflap Customer Service Plus page >>
  • In 2013, SureFlap has been awarded the ‘most innovative product of the year for cats’ in a poll of readers from the publication PETonline in Germany for its Microchip Pet Door.
  • Sureflap have won the Cat Product Of The Year accolade in the Retailer Recommended Awards 2014 organised by Pet Product Marketing.

Pets At Home

Pets At Home is the largest UK pet shop with over 330 stores across the country. A broad range of products for cats, dogs and many other pets can be ordered online and delivered or collected in stores.

  • Pets At Home won the Customer Service Initiative of the Year 2009 in the Oracle Retail Week Awards.
  • Pets at Home won the Speciality Retailer of the Year gong and were named Employer of the Year in the Retail Week Awards 2010.
  • Pets at Home were voted Sunday Times Best Big Company to Work for in 2013.
  • Pets at Home were highly commended for The Financo Speciality Retailer of the Year in the Oracle Retail Week Awards 2014.

Prezzybox

Distributor of a great range of gifts, experience days and gadgets for any occasion, with a fun and friendly approach, whilst focusing on offering a strong customer service for their online shopping

Amazon

Award-winning online shopping site: Best sellers list

Selfridges

Known for its famous London department store in Oxford Street, Selfridges also offers online shopping for fashion brands, luxury accessories, ladies and mens clothing, shoes, wedding gifts... with a strong emphasis on quality and customer service

  • Winner - Corporate Social Responsibility - Project Ocean - Walpole Awards for Excellence 2011.
  • Best Retailer (Visit London People's Choice Awards 2008)
  • Sefridges was ranked in the top 3 of The 100 best shops in London - list by Time Out 2011.
  • Best Children's Department - Junior Design Awards 2012.
  • Selfridges.com has won the Best for Exclusives category at the InStyle online awards 2012
  • Selfridges is ranked #14 in the top 20 CoolBrands 2012/2013.
  • Selfridges is included in ELLE's Guide to the Best Online Shopping Sites 2013 which features a selection of their top 20 websites.
  • Selfridges Birmingham is included in Vogue's Best 100 Shops Outside London 2013.
  • Selfridges is included in the top 20 overall and top 10 of retail in the 2013 Social Brands 100.

Liberty

A unique experience from one of London's most famous shopping destination, Liberty are one of the preferred platform for avant garde articles, design, accessories, beauty and gifts. Liberty's iconic store is located at the heart of London shopping district close to Regent Street and Oxford Street. Many products are also available online.

  • Liberty is the winner of The Tea Guild Award of Excellence 2009.
  • Liberty has been named one of the winners of Handbag.com Online Fashion Award 2009.
  • Top ranked / number one in The 100 best shops in London list - Time Out 2011
  • Liberty is included in the Cool Brands 2012/2013 list of Britain’s coolest brands

Play.com

Online retailer selling DVDs, CDs, Blu-ray films, music including charts, best-sellers and top artists, console games for the Wii Xbox 360 and PS3, televisions, audio systems, video

  • "Retail Success Of The Year" - British Video Association (BVA) awards 2008
  • Winner - Which? Best Online Retailer Award 2008 & 2009
  • Number 1 retailer for customer satisfaction in the National Consumer Satisfaction Index 2009
  • Voted UK's favourite entertainment retailer - Verdict Consumer Satisfaction Index 2012 - included in top 5 overall
  • Play.com was voted Best Online Retailer at the 2013 Readers Awards organised by PCAdvisor.

T.M.Lewin

Founded in 1898 in Jermyn Street, London, T.M.Lewin offers a range of menswear including mens shirts, suits, ties, cufflinks, casualwear and outerwear as well as a distinctive range of womenswear, including shirts, suits, knitwear

  • Best Customer Service Team (B2C) - National Customer Service Awards 2010

eBay

eBay is the world's largest online shopping marketplace, providing a website where individual customers and companies can buy and sell a very wide range of products. The UK website offers a daily range of special deals.

  • eBay has won the Operational Excellence Award at the Technology Business Management (TBM) Council Awards 2013.
  • eBay Marketplaces customer service center in Shanghai has been awarded Best Customer Contact Center of 2013 in China by the China Call Center and BPO Association.
  • Ebay were declared winner of the M-Retailing Award at the 2013 Internet Retailing Awards.
  • The Fetch eBay campaign for Christmas 2012 has won Best Mobile Advertising Campaign at the 2013 Mobile Retail Awards.

Ebuyer

One of the largest internet retailers of electrical products in the UK, offering a large number of products through their online shop for both individual customers and offices

Marks & Spencer

Marks & Spencer is a high Street retailer offering online one stop shopping for food, clothing, homeware, fashion and children products throughout the UK via home delivery service or store collection.

  • Best food retailer - Pink Paper Readers' Awards 2009 and winner of 2 categories at the The Grower of the Year Awards 2009
  • Voted Best multichannel retailer of the year, also winner of Best use of Online Media and Online Gold Award (OLGA) - eCommerce Awards for Excellence 2010
  • Tess Daly exclusive range for M&S has won Best New Make-up and Perfume Brand at the Rodial Beautiful Awards 2011
  • Most Ethical Retailer - Cosmopolitan Fashion Awards 2011 winners
  • Shortlisted for Innovation in Retail award in the Econsultancy Innovation Awards 2012 shortlist
  • Retailer of the Year - Sally Bendelow - Homes & Gardens Designer awards 2012
  • Marks & Spencer is a finalist for Customer Satisfaction Innovation of the Year in the UK Customer Satisfaction Awards 2014.
  • Best Multi-channel Service was won by Marks and Spencer at the Golden Chariot Awards 2014.
  • M&S have come top for Best Customer Service in The 2013 High Street Style Awards voted by the readers of U magazine.
  • Marks & Spencer was ranked first in the Foresee 2013 Customer Satisfaction for the Top 10 UK retail mobile sites.

notonthehighstreet.com

Not on the high street .com is an original UK online shopping concept proposing many unique gifts, fashion accessories for men and women, original pieces of jewellery, natural health & beauty, pet accessories, greetings cards & stationery

  • Winner (Holly Tucker and Sophie Cornish) - the Specsavers everywoman in Retail Entrepreneur of The Year Award 2009
  • Best All Round Business or Brand Annual Sales £10 – £25 million B2C - ECMOD Direct Commerce Award 2011
  • Highly commended (Holly Tucker and Sophie Cornish) for the Retail & Consumer Award at the First Women Awards 2009
  • Not on the high street .com has won the Prix d'Or (highest accolade) and is the overall winner at the Online Retail Awards 2010
  • Highly Commended - National Customer Service Awards 2010
  • Nectar Online Business of the Year Award 2010
  • Official Honoree for the retail category - Webby Awards 2011
  • Included in the The Telegraph Tech Start-Up 100 2011
  • Highly Commended - Best Pure-Play Etailer (large)- The Drapers and Retail Week PayPal etail awards 2012

Debenhams

High street retailer offering a broad range of online shopping with exclusive fashion labels including own brand Designers at Debenhams, International brands and concessions, and products for your home.

  • Finalist in the Marketing/Advertising Campaign of the Year category at the Oracle Retail Week Awards 2012
  • Voted Best One Stop Shop at Cosmopolitan Online Fashion Awards 2008 and best website shopping at the Comfort Prima High Street Fashion Awards 2010
  • Awarded the Fashion Contribution to Design Award 2009 for the Designers at Debenhams Home range by the British Design Awards committee ( in collaboration with ELLE Decoration)
  • Debenhams was named Multichannel Retailer of the Year at Oracle Retail Week Awards 2012
  • Best One-Stop-Shop - Fabulous High Street Fashion Awards 2011
  • Finalist in the 2011 Stars: Underlines Best Shop Awards
  • Debenhams is listed in the top 50 in the Social Brands 100 list for 2013 and ranked first for Twitter platform.
  • Debenhams has won the Overall Achievement – Mobile at the Online Retail Awards 2013.

Firebox.com

Online retailer scouring the world, looking for the very latest gadgets, toys, games, gifts and other cool stuff

  • Winner - Retailer of the Year - Stuff Gadget Awards 2008
  • Winner - Best IT Lifestyle Blog - Computer Weekly Blog Awards 2008
  • Shortlisted Best Customer Service Award and Best Customer Experience - e-Commerce Awards for Excellence 2009
  • Commended - Best Independent Retailer - Lambeth Business Awards 2010

Asda

Asda offers an online supermarket shopping website including Groceries, Entertainment, Electricals, Furniture, Flowers, George and more. Goods ordered through the website are delivered to your door.

  • Winner of Best National Retailer Award 2009 - World Food Awards 2009 ; also included on the shortlist for Humza Best National Retailer - The World Food Awards 2010.
  • Winner - George @ Asda - Supermarket range, Casual clothes and Children's clothes categories - The Comfort Prima High Street Fashion Awards 2010; and Highly Commended for the best customer service category.
  • Winner - Britain's Favourite Supermarket - The Grocer Gold Awards 2011.
  • Finalists - Mystery Shoppers customer commitment award - The UK Customer Satisfaction Awards 2012.
  • Top ranked for Personal care - Verdict Consumer Satisfaction Index 2012.
  • Most improved call centre in the Top 50 Call Centres For Customer Service 2010.
  • Asda was named Best in the retail sector in the 2012's Top 50 Call Centres for Customer Service.
  • Asda is one of the finalists for the Customer Satisfaction Innovation of the Year Award - UK Customer Satisfaction Awards 2013.
  • Asda is one of the two finalists for Responsible/Sustainable Retailer of the Year in the Harpers Awards 2013.
  • Asda is ranked #5 in the list of Top 100 high street shops rated by their customers as published by Which? in May 2013.
  • Asda was named Britain's Favourite Supermarket at the Grocer Gold Awards 2013.
  • Asda Stores have been named amongst the finalists for Best Large Retailer at The eCommerce Awards for Excellence 2013 which is organised in association with IMRG, the UK’s industry association for online retail.
  • Asda is listed in the Top 50 Companies for Customer Service in 2013 organised by UBM Live and leads the Best in Retail and Best Medium Centre categories.