Top computer stores and retailers
Utopia Computers
Multi Award winning Utopia is Scotland's largest independent PC builder. Utopia specialise in providing quality low-cost PCs, laptops, components and upgrades. They also provide their customers with free life-time technical support nationwide.
- Best UK Service & Support - PCR Awards 2011.
- Utopia was named Best UK Independent Retailer as a PCR Awards 2010 winner.
- Finalist - Best UK Idependent Retailer - PC Retail Awards 2009.
- Utopia recognised with the Service and Support Award and the Retail Experience Award - Frontline - PCR Awards 2012.
- Utopia has been named as one of the finalists of the Independent Retailer and Service & Support category for the PCR Awards 2013.
- Utopia Computers wins Best Independent Retailer at the 2013 PCR Awards.
Raspberry Pi
The Raspberry Pi Foundation, a UK registered charity, had the idea to design a tiny and cheap computer available for all children to experiment with programming. With their device in mass production, they are getting closer to their objective.
- The Raspberry Pi was named Innovation of the Year at the T3 Gadget Awards 2012.
- The Raspberry Pi has been shortlisted for the London Design Museum's "Designs of the Year" awards 2013.
Badger Inks Ltd
Badger Inks Ltd are suppliers of original, remanufactured and compatible ink cartridges and laser toners. All products are shipped free of charge within the UK and the company operates a 100% satisfaction guarantee.
- Badger Inks was Highly Commended for Service and Support at the Eastbourne Business Awards 2012.
- Badger Inks has won Seahaven Best Customer Service award for 2012.
- Badger Inks was named Seahaven Business of the Year 2011.
- Achieved a customer feedback rating of 4.99 out of 5 based on 14,214 reviews through the Foxrate customer feedback system as at December 2012.
- Badger Inks was Seahaven Business of the Year 2012 runner-up.
Lenovo
Lenovo is the largest world manufacturer of desktop PC computers, notebooks and laptops for business and home usage (Gartner preliminary figures Oct 2012). Lenovo operate in what they call the PC+ world which also includes devices such as smartphones
- Winner - PCMag.com: Best of CES – Best Ultrabook and Best Desktop - 2012 International Consumer Electronics Show - also winner of Videomaker: Best Computer.
- Lenovo was declared Desktop/Notebook/Netbook Vendor of the Year 2011 - EMEA Channel Academy 2011 Awards - also shortlisted in the same category for 2012.
- Best of the Year 2011 Budget Category - Silver Winner for IdeaPad V570 - PCMag.com, November 2011.
- Lenovo voted Winners - Best Notebooks of 2010 for the ThinkPad T410s by readers of Laptop Magazine, in December 2010.
- Finalist - Computing Vendor - PCR Awards 2012 (Vendor)
- Best Budget Laptop 2012 - Lenovo IdeaPad G570 - PC Advisor Awards 2012
- Lenovo has won the Digital Online Technology category at the Retail TouchPoints Customer Engagement Awards 2012.
- The Lenovo ThinkPad Helix has won 'Best Tablet' at the PC Pro Greatest Hits of CES 2013 Awards.
- Lenovo is listed amongst the Computing Vendor finalists for the PCR Awards 2013.
Novatech computers
Award-winning UK computer manufacturer / retailer of PC Systems, Desktops, Laptops, Components & Peripherals with their own production facility and computer stores in Portsmouth, Bristol, Reading and Cardiff.
- Novatech is the winner - Independent Retailer - PCR Awards 2012.
- Winner - High Street Independent - PC Retail awards 2009.
- Most reliable desktop brand - Which? Computing desktop reliability survey 2010.
- Winner - Service and Reliability Award for Desktop PCs - PC Pro Awards 2008.
- Ranked #2 Desktop Brand for customer satisfaction and reliability - 2011 Which? readers survey.
- More awards are shown on Novatech Customer Service Plus page >>
Parallels
Parallels Desktop 8 allows Mac users to run Windows on their PC and thereby to use all the PC programs, documents, photos, music and browser bookmarks on their Mac
- About.com Reader’s Choice Award 2012 – Best Application for Running Windows
- Macworld Awards 2011 – Best Consumer Software
- Parallels Desktop 4.0 for Mac named "Best of Show" at iCreate 2009
- PC World's 25 Most Innovative Products 2008 - Parallels Desktop recognized as one of only 3 "Keepers" among Intel Core Duo 2 and the Nintendo Wii
- CRN Magazine flags Parallels in its 2008 Emerging Technology Vendors list
- PC World names Parallels Desktop for Mac one of the 20 Most Innovative Products of 2006
CCL
Online supplier of desktops, laptops, notebooks, peripherals, accessories and PC components. Over 15 years experience of building computers in Britain for end-users and companies.
- CCL won the title of Best Online Retailer of the Year at the PC Pro awards 2006, 2007 and 2008.
- CCL was included in the Runner-ups list for Best Online IT Retailer Award for the PC Advisor Awards 2010.
- Highly Commended (Desktop PC and Best Online Retailer) - PC Pro Excellence Awards 2011.
- Nominee - Best Desktop PC brand - PC Advisor Awards 2012.
- CCL received a Highly Commended mention for desktop PCs at the PC Pro Excellence Awards 2012.
Medion
Leading UK computer manufacturer of desktop PCs, laptops and monitors. Medion has a strong focus on value for its customers and aims to deliver the best price-quality relation for its products.
- PC Advisor Awards 2010 - Readers Best PC Brand award, after being ranked highest by PC Advisor’s readers based on a combination of product features, customer service and hardware reliability.
- Medion is the Most Innovative Brand 2011 - Plus X Awards 2011.
- MEDION received the “2009 Hardware Manufacturer of the Year” award from readers and media users of the COMPUTERBILD Group.
More Computers
Online computer store selling desktops, laptops, software and accessories as well as cameras, TVs, home cinema and many other products such as SatNavs and mobile phones.
- Shortlisted - Frontline online retailer - PC Retail PCR Awards 2011 (PC and IT channel).
- Morecomputers - Best online retailer - PC Pro awards 2009.
- Morecomputers - six stars out of six for customer service - PC Pro best online retailer awards 2006, 2007, 2008, 2009, 2010.
- Highly commended - PC Pro Reliability & Service Awards 2010 - Online Vendors (6 stars for all categories: Delivery and Accuracy, Customer service, Overall, Customer Satisfaction).
- Voted Best Specialist Online IT Retailer 2011 - The PC Advisor Reader Awards 2011.
- Shortlist - Excellence in Customer Service - Sheffield Business Awards 2009 and 2010.
Misco
One of the leading websites for computers and IT services with over 20,000 references from the leading manufacturers including desktops, laptops, notebooks, printers, TVs, cameras, etc. targeted at business and home users.
- Misco was the winner of the Best Online IT Retailer Award at the PC Advisor Readers Awards 2010.
- Misco gained a Silver award for excellent customer service during the PriceGrabber.co.uk Awards 2010.
- Misco received Gold for Excellent customer service - PriceGrabber 5k Status - 3rd quarter 2011.
John Lewis Computers
A selection of the best desktop computers, PC, notebooks and laptops by one of the leading computer stores. Computer products sold online or through the UK retail stores. Special computer offers and deals available from time to time
- Best online retailer - PC Pro Reliability & Service Awards 2010 - Online Vendors
- Grand Prix Winner and Retail Chain (Front line) - PCR Awards 2011 winners
- Nominee - Best online retailer - PC Advisor Awards 2012
- Shortlisted - Non-Specialist Retailer - Frontline - PCR Awards 2012
- Highly commended at the PC Pro Excellence Awards 2012 with the second highest score overall and for service
- John Lewis has won the non-specialist retailer gong for 2013 at the PCR Awards.
Quiet PC
Specialise in the design of PCs made to run silently and distribute equipment and accessories such as fans, coolers, cases and power supplies to make existing machines run more quietly. Serve the retail and dealer market through their online shop.
- At PC Pro Magazine Excellence Awards Quiet PC was recognised as Best Online Retailer 2011.
- Finalist, PC Pro Reliability & Service Awards 2010 - Online Vendors.
- Highly Commended, PC Pro Awards 2009 - Online Vendors.
- Quiet PC was highly commended at the PC Pro Excellence Awards 2012 scoring the second highest score for customer service (94%).
Insight
Insight is one of the world's largest online IT sellers with accreditations from leading manufacturers including HP, IBM, Cisco, Fujitsu and Samsung. Insight offers a wide range of products including great deals on laptops, desktops and storage.
- Insight was ranked the No. 1 Computer Retailer in the 2010 Ranking Arizona and the Phoenix Business Journal Book of Lists 2009.
- Insight was a 2011 Microsoft Partner of the Year Finalist.
- Microsoft Operational Excellence Award recipient.
Computer retailers customer service
What are the key elements that a computer retailer should master to ensure that their clients are satisfied with the service they offer? This is our suggested list but do not hesitate to contact us to suggest amendments or additions:
- Excellent knowledge on all types of products and technologies available;
- Ability to provide advice on the right product selection in accordance with the customer needs;
- Post-sale support and installation;
- Fair pricing in ad equation with the level of advice and service provided;
- High level of customer service engagement via multiple channels throughout the product lifecycle;
- Reliable product delivery.