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About Nationwide

Largest building society in the world with over 15 million customers offering a wide range of products including savings, mortgages and personal insurance

Customer service contacts

Nationwide website

 

Customer service statement

"Everything we do is with our members' best interests at heart

"Whether it's with the products and services we provide, the charities and causes we support or the communities we serve, everything we do is with our members' best interests at heart." Nationwide website - June 2014

Nationwide customer service video

Awards for Nationwide

  • Nationwide was Highly Commended at the 2012 European Call Centres & Customer Service Awards
  • Shortlisted - Best Home Insurance Provider - Consumer Moneyfacts Awards 2011
  • Shortlist - Best online banking provider, best current account provider, best ISA provider - Consumer Moneyfacts Awards 2012
  • Finalist - Best Improvement Strategy - Call Centre & Customer Service Awards 2012
  • Most Trusted Company (overall) - Moneywise Customer Service Awards 2009 - (also named Most Trusted Savings Provider)
  • Best mortgage – overall customer services for remortgages - Best Service Awards - Moneywise Customer Service Awards 2009
  • Nationwide is one of the finalists for the Best Return on Customer Service Investment Award at the UK Customer Satisfaction Awards 2013.
  • Nationwide is the Best Achievement in Customer Service winner for Listening to our customers at the Cards & Payments Awards 2013.
  • Nationwide Building Society has been named as one of the finalists for the The SITEL Customer Commitment Award in the 2014 UK Customer Satisfaction Awards.
  • Nationwide were finalists in the 2014 UK Customer Experience Awards for Financial Services (Banking & Investment Technology Solutions).
  • Nationwide are ranked in the top 10 UK Customer Experience Champions 2014 in the research conducted by Nunwood's Excellence Centre and in second position for financial services providers.
  • Nationwide was ranked in #2nd position in the Finance (Cards, Loans, Building Societies) category of the YouGov brand Index 2015 Mid-Year review.
  • Nationwide Building Society was declared Best High Street Provider at the 2016 Savings Champion awards.

Third party assesments of Nationwide

To the right is a window onto the reviews page on the Nationwide website.

Go to the review page on Nationwide website

Customer service metrics

To the right is a window onto the customer service metrics page on the Nationwide website.

Go to the third party metrics page on Nationwide website