Very good finance companies
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First Direct
Division of HSBC Bank plc offering a range of online and telephone banking services including current accounts, mortgages, loans, credit cards, savings, investments, insurance with a strong focus on good customer service
- Most Trusted (Most trusted financial company and scored top in 5 other categories) and Service Winner (Best credit card overall service, Best mortgage customer service) - Moneywise Customer Service Awards 2010
- Best Current Account Provider Award - Consumer Moneyfacts Awards 2011
- Ranked top in the UK Customer Service Index 2011 - Banking Sector - Institute of Customer Service 2010/2011 and named as the most trusted current account provider - This is Money Awards 2010 (94% good or very good customer service score)
- Winner - Which? Best Financial Services Provider Award 2010 and 2011 and named Best Brand for Customer Service in a 2010 Which? poll of big brands
- first direct ranks highest in Customer Satisfaction with Retail Banks in the United Kingdom - J.D. Power and Associates 2010 UK Retail Banking Satisfaction StudySM
- Overall winner, Most trusted provider in four categories (Travel Insurance, mortgage, credit card savings account) Best for Customer Service in seven categories) - The Great British Customer Service Survey - Moneywise Customer Service Awards 2011
- Winner - Customer Service - Current Accounts and Mortgages - Lovemoney.com Awards 2011
- Winner - Best Online Banking Provider - Consumer Moneyfacts Awards 2012
Ipswich Building Society
Providing a safe place for savings and helping local people get on the property ladder have been at the heart of Ipswich Building Society's business for over 160 years. Also provider of buildings and contents insurance products
- Winner of Business of the Year - Anglian Business Awards 2009
- Best Regional Building Society - What Mortgage Awards 2010 and the Society’s shared ownership mortgage was Highly Commended in the First Time Buyer Initiative category
- Highly commended - Community Services Award for Small to Medium Sized Lenders - Mortgage Finance Gazette Awards 2012
Virgin Money Credit Cards
Virgin Credit Cards are a market leader in providing balance transfer and low interest cards. The cards come with a range of Virgin rewards, free fraud protection on purchases and no annual fees.
- Highly Commended - Best Card Provider (Balance Transfer Rate) - Moneyfacts Awards 2011
- The Card Awards 2010 - Best Affinity or Co-branded Credit Card Programme
- Moneyfacts awards 2009 - Best Credit Card Provider (Balance Transfer Rate)
- What Investment Magazine March 2008 - Virgin Climate Change Fund Product of the Month
- Best Online Credit Card Provider - Your Money Direct Awards 2011
- Winner (Credit Cards - Interest rate)- Lovemoney Awards 2011
- Finalist - Best Credit Card Provider - Consumer Moneyfacts Awards 2012
British Insurance
British Insurance is one of the UK's leading independent Unemployment, Accident and Sickness Insurance providers and part of the Towergate Partnership - the largest independent insurance intermediary in Europe
- Outstanding Online Insurance Provider and Excellence in Customer Service - The Personal Finance Awards 2010
- Best Online Insurance Provider - 2009 - What Mortgage Awards and Best Overall Insurance Provider - Investment International 2009 Finance Awards
- Best Insurance Provider - Mortgage Finance gazette Awards 2009 and 2010
- Excellence in Treating Customers Fairly - Mortgage Finance Gazette Awards 2009 and Outstanding Consumer Champion - Global Business Excellence Awards 2009
- Nel Mooy (Managing Director)- Outstanding Achievement Award - The Money Awards 2011
- Shortlisted - Best MPPI Provider - What Mortgage Awards 2011
The Co-operative Financial Services
Leading provider of car insurance, mortgages, current accounts, home and contents insurance, credit cards, life assurance, personal loan and pensions operating through The Co-operative Bank, smile and The Co-operative Insurance Society
- The Co-operative Insurance has been voted winner of the Intelligent Choice award for Car Insurance Customer Service 2010.
- Best Online Motor Provider in the 2010 and 2011 direct awards by Your Money magazine.
- The Co-operative Financial Services won the Financial Times Sustainable Bank of the Year Award in the Financial Times Sustainable banking awards 2010
- Award winner - Sustainable Bank of the Year - FT Sustainable banking Awards 2010 and Best current account for call centre service - Moneywise Customer Service Awards 2010 (Best Customer Service)
- Best Longer Term Fixed Rate Mortgage Provider - Moneyfacts awards 2011 winners
- Best for customer service - Current account for branch service - Moneywise Customer Service Awards 2011
- Finalists - Interactive Intelligence best application of technology award - UK Customer Satisfaction Awards 2012
- CFS named Best Large Company at the UK Customer Experience Awards 2009 and The Co-operative Bank ranked second in the UK Customer Service Index Banking league - Institute of Customer Service 2010
- The Co-operative Bank has been voted in 1st place for the Best Bank or Financial Institution in the 2011 Pink Paper Awards
American Express
Credit card provider with a reward card allowing customers to shop and get some rewards such as shopping vouchers which can be used at shops such as Net.a.Porter.com , House of Fraser, Harrods, Tiffany etc
- Voted Best Business Card Provider - The Business Moneyfacts Awards 2010 and Best credit card for online service, Best credit card for call centre service - Moneywise Customer Service Awards 2010 (Best Customer Service)
- Employees of American Express win Young Customer Service Professional of the Year and Customer Service Leader of the Year at the National Customer Service Awards 2009
- Winner - Award for innovation, Customer Service Manager (Jamie Edward Hendon) and Lifetime Achievement Award (Cilla Adcock) - National Customer Service Awards 2010
- Ranked top in 5 of the 11 categories of the uSwitch Credit Card Customer Satisfaction survey 2010, including Best overall satisfaction - also in top3 for a further 4 categories including Customer Service
- Best Credit Card Marketing Campaign of the Year - The Card Awards 2011
- Most Loved Credit Cards - lovemoney.com's personal finance awards 2011
- Shortlist - Best Corporate Card Provider - Business Travel Awards 2012
F&C Investments
Leading asset management company providing investment products to over 3 million customers
- F&C Asset Management Plc in partnership with Teleperformance - Shortlisted finalist - Customer Service Team – Financial Services - National Customer Service Awards 2010
- Gold Standard for Fund Management – Incisive Media Gold Standard Awards 2009
- Overall top performers in The Top 50 Call Centres for Customer Service 2009 and Award for Operational Excellence – UK Customer Experience Awards 2009
- F&C REIT named UK Property Investment House of the Year - Estates Gazette Awards 2010
- F&C Investments announced as overall top performers in The Top 50 Call Centres for Customer Service 2010
Wonga
Wonga.com is a same day cash lender which may help you finance your project by offering small short term loans for between one day and a month
- Customer Experience of the Year, Financial Services, including Contact Centres - UK Customer Experience Awards 2010
- IMA Outstanding Achievement Award - financial services category 2009
- Highly commended - Best New Service or Product in Financial Services - International Business Awards 2009
- Best Site of the Year - Banking & Bill Payment Category – People’s Voice Awards - Webby Awards 2010
- Alternative Lender of the Year and Best Use of Technology - Credit Today Awards 2010
- Wonga.com customer care team - Finalist - Customer Service Team - Financial Services - National Customer Services Awards 2010
- Shortlisted for Innovation in Financial Services award in the Econsultancy Innovation Awards 2012 shortlist
Zopa
provider of a peer-to-peer lending and borrowing service
- Winner - Open Business award 2010 - Open Innovation competition organised by Nesta in collaboration with the Guardian
- Shortlist - The Boldness in Business Newcomer Award - The FT ArcelorMittal Boldness in Business awards 2010
- Most trusted personal loan provider - Moneywise Customer Service Awards 2010 and 2011
Nationwide
Largest building society in the world with over 15 million customers offering a wide range of products including savings, mortgages and personal insurance
- Most Trusted Company (overall) - Moneywise Customer Service Awards 2009 - (also named Most Trusted Savings Provider)
- Best mortgage – overall customer services for remortgages - Best Service Awards - Moneywise Customer Service Awards 2009
- 'Most trusted mortgage provider' and 'Best mortgage customer service' - This is Money Awards 2010
- Shortlisted - Best Home Insurance Provider - Consumer Moneyfacts Awards 2011
- Shortlist - Best online banking provider, best current account provider, best ISA provider - Consumer Moneyfacts Awards 2012
Scottish Friendly
One of the UK's leading friendly societies, provides savings plans that allow customers to make use of their tax-free allowance
- National Business Awards for Scotland for the "Orange Best Use Of Technology In Business Award 2007"
- Winner of international award for best practice in insurance administration by Celent, a global independent research consultancy based in Boston, Massachusetts
- Winner of an Arts & Business Scotland Award for its sponsorship of ‘Meet Our Authors’- 2010
Green Flag
Award winning provider of car breakdown cover insurance
- Winner of Your Money, 2004, 2005, 2006, 2007 and 2008 Best Online Breakdown Cover Provider Award
- Best Breakdown Cover Provider - Your Money Awards 2009 - 2010
SAGA
UK leading provider of products and services specifically designed for people aged 50 and over, with a good range of products including insurance (car, home, travel, pet, caravan, health, boat), and financial services
- Voted the motor insurance provider with the best customer service - Moneywise survey 2009 and 2010
- Voted the best insurance business for customer service - Survey by the Institute of Customer Service - 2009