Banks - very good service
Santander
One of the largest banks in the world. In the UK, Santander have over 1,300 branches and around 4,500 cash machines, offering a full range of retail and corporate banking services to over 25 million customers
- Business Bank of the Year; Best Business Current Account Provider; Best No Notice Business Deposit Account Provider; and Best Service from a Commercial Mortgage Provider - Business Moneyfacts Awards 2011
- Best Direct Mortgage Lender 2011-2012 - Your Mortgage Awards
- Personal Finance provider of the Year 2011 - Moneyfacts Awards 2011
- Best Bank in the World and Best Bank in the UK (Abbey)- Euromoney 2008 Awards for Excellence
- Winner Business bank of the Year and Business Current Account of the Year - Business Moneyfacts Awards 2012 - Steve Pateman, Executive Director, Corporate & Commercial Banking also won The Outstanding Achievement Award
- Banco Santander named Bank of the Year in Western Europe 2011 by The Banker
First Direct
Division of HSBC Bank plc offering a range of online and telephone banking services including current accounts, mortgages, loans, credit cards, savings, investments, insurance with a strong focus on good customer service
- Most Trusted (Most trusted financial company and scored top in 5 other categories) and Service Winner (Best credit card overall service, Best mortgage customer service) - Moneywise Customer Service Awards 2010
- Best Current Account Provider Award - Consumer Moneyfacts Awards 2011
- Ranked top in the UK Customer Service Index 2011 - Banking Sector - Institute of Customer Service 2010/2011 and named as the most trusted current account provider - This is Money Awards 2010 (94% good or very good customer service score)
- Winner - Which? Best Financial Services Provider Award 2010 and 2011 and named Best Brand for Customer Service in a 2010 Which? poll of big brands
- first direct ranks highest in Customer Satisfaction with Retail Banks in the United Kingdom - J.D. Power and Associates 2010 UK Retail Banking Satisfaction StudySM
- Overall winner, Most trusted provider in four categories (Travel Insurance, mortgage, credit card savings account) Best for Customer Service in seven categories) - The Great British Customer Service Survey - Moneywise Customer Service Awards 2011
- Winner - Customer Service - Current Accounts and Mortgages - Lovemoney.com Awards 2011
- Winner - Best Online Banking Provider - Consumer Moneyfacts Awards 2012
- Innovation in Financial Services Award - Econsultancy Innovation Awards 2012
The Co-operative Financial Services
Leading provider of car insurance, mortgages, current accounts, home and contents insurance, credit cards, life assurance, personal loan and pensions operating through The Co-operative Bank, smile and The Co-operative Insurance Society
- The Co-operative Insurance has been voted winner of the Intelligent Choice award for Car Insurance Customer Service 2010.
- Best Online Motor Provider in the 2010 and 2011 direct awards by Your Money magazine.
- The Co-operative Financial Services won the Financial Times Sustainable Bank of the Year Award in the Financial Times Sustainable banking awards 2010
- Award winner - Sustainable Bank of the Year - FT Sustainable banking Awards 2010 and Best current account for call centre service - Moneywise Customer Service Awards 2010 (Best Customer Service)
- Best Longer Term Fixed Rate Mortgage Provider - Moneyfacts awards 2011 winners
- Best for customer service - Current account for branch service - Moneywise Customer Service Awards 2011
- Finalists - Interactive Intelligence best application of technology award - UK Customer Satisfaction Awards 2012
- CFS named Best Large Company at the UK Customer Experience Awards 2009 and The Co-operative Bank ranked second in the UK Customer Service Index Banking league - Institute of Customer Service 2010
- The Co-operative Bank has been voted in 1st place for the Best Bank or Financial Institution in the 2011 Pink Paper Awards