Banks - very good customer service

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Aldermore Bank

Aldermore is a British Bank providing services to individuals and small to medium sized enterprises (SMEs) throughout the UK. It offers a range of banking products including savings accounts, cash ISAs, commercial mortgages, asset and invoice finance

  • Aldermore has received the Best Service from a Buy-to-Let Mortgage Provider accolade at the Business Moneyfacts Awards 2012 and 2013.
  • Best Specialist Lender 2011 - Pink Home Loans Service Awards.
  • FT Adviser 5 Stars Award for Residential Mortgages 2011.
  • Best Commercial Lender 2011 - Bridging & Commercial Awards 2011.
  • Specialist Lender of the Year - NACFB (national association of commercial finance brokers) awards 2010.
  • Best Monthly Interest Account Provider & Highly Commended for Best Notice Account at the Moneyfacts Awards 2012.
  • Aldermore Bank was named as the winner for Best Service from a Buy-to-let Mortgage Provider at the Business Moneyfact Awards 2016.
  • Aldermore Bank was named Best Business Savings Provider at the Moneynet Personal Finance Awards 2016.
  • Winner – Best Business Savings Account Provider Savings Champion 2016 Awards.
  • Aldermore was awarded a What Mortgage Service Standard Awards in 2015.
  • Aldermore is a five time winner of ISA Provider of the Year in Consumer Moneyfacts Awards 2011-15.


One of the largest banks in the world. In the UK, Santander have over 1,300 branches and around 4,500 cash machines, offering a full range of retail and corporate banking services to over 25 million customers

  • Best Bank in the World and Best Bank in the UK (Abbey)- Euromoney 2008 Awards for Excellence
  • Banco Santander named Bank of the Year in Western Europe 2011 by The Banker
  • Santander was voted Most Improved Bank at the Moneywise Customer Service Awards 2012
  • Santander has been voted Business Bank of the Year and was shortlisted in the Best Service from a Business Bank category at the Business Moneyfacts Awards 2013.
  • Santander was named 2013 Sustainable Global Bank of the Year by the Financial Times based on the information contained in Santander's Sustainability Report 2012.
  • Santander has been short listed for Most Trusted Mainstream Bank in the 2014 Moneywise Customer Service Awards.
  • The Innovation Award for Digital Customer Solutions was awarded to Santander in the 2014 Customer Contact Innovation Awards.
  • Santander has been named by The Telegraph as one of The best banks for customer service in 2015 >>
  • Santander was named Most Trusted Mainstream Bank in the Customer Service Awards 2015.
  • Santander was Highly Commended for Best National Bank in the Mortgage Finance Gazette Awards 2016.
  • Santander have been named Gold Winner for The Best Complaints Management Team at The European Contact Centre and Customer Service Awards 2017.
  • Santander have been named Business Bank of the Year, Best Business Current Account Provider and Best International Solutions Provider at the 2018 Business Moneyfacts Awards.
  • Santander Bank has a dedicated customer service plus page >>

The Cooperative Bank

The Banking arm of the award-winning financial institution.

First Direct - Banking services

Division of HSBC Bank which provides of a range of online and telephone banking services including current accounts, mortgages, loans, credit cards, savings, investments

  • Ranked top in the UK Customer Service Index 2011 - Banking Sector - Institute of Customer Service 2010/2011
  • first direct ranks highest in Customer Satisfaction with Retail Banks in the United Kingdom - J.D. Power and Associates 2010 UK Retail Banking Satisfaction StudySM
  • Winner - Best Online Banking Provider - Consumer Moneyfacts Awards 2012
  • First direct has been awarded UK Banking Brand of the Year at the 2016 Which? Awards.
  • First Direct was ranked top, with 92pc of its customers ratings its customer service as "great" in the lastest poll on customer service for banks' current accounts published in February 2014.
  • First Direct, wins Best Current Account provider and comes top for Overall Satisfaction and Telephone Customer Service at the uSwitch Current Account Awards 2013.
  • First Direct was named Most trusted Current Account provider for call centre service and for online service at the Moneywise 2013 Awards.
  • First Direct is ranked top in MoneySavingExpert.comindex of banks customer service, with 93% of customers who voted rating its customer service as 'great' over the past six months. The customer service index published in August 2013.
  • First Direct has been shortlisted for Best Current Account for Online Service and Best Current Account for Call Centre Service in the Moneywise Customer Service Awards 2014.
  • First Direct was ranked in the top 3 UK brands for customer satisfaction in a Which? survey of 100 of the biggest companies on customer service covering over 3,300 UK consumers in 2013.
  • First Direct were awarded Best Banking Brand in The Which? Awards 2014.
  • First Direct was rated in a top 5 position for Bank Accounts by Fairer Finance, as at September 2014.
  • The 2015 UKCSI report has put first direct top for service measured in terms of customer satisfaction for UK banks and building societies.
  • First direct has been awarded UK Banking Brand of the Year at the 2016 Which? Awards.
  • First Direct has come top in the 2017 Which? banking customer satisfaction survey published in January 2017.
  • First Direct was ranked in the Top 3 for overall service quality amongst personal current accounts providers in the February 2022 Personal banking service quality survey conducted by Ipsos in Great Britain. First Direct was also named in the Top 3 fo
  • First Direct has come up top in the 2022 Expert Reviews Money Awards, including Best Customer Service and Best Bank.

Good customer service in banks

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