Corporate travel providers
Hand Picked Hotels
The award-winning Hand Picked Hotels collection are luxury country house hotels renowned for exquisite food, fine wines and excellent service in stylish surroundings with locations ranging from the New Forest and Jersey to Yorkshire and Edinburgh
- Hand Picked Hotels was awarded the AA Large Hotel Group of the Year 2012-2013 at the AA Hospitality Awards 2012
- 16 Hand Picked properties have achieved two AA rosette status with Norton House in Edinburgh winning three AA rosettes As at October 2012
- Five hotels have achieved red star status, being recognised as amongst the AA's Top 200 hotels in the UK & Ireland
- Rookery Hall Hotel & Spa - South Cheshire Tourism Award 2010 Winner and Cheshire Life Finalist Hotel of the Year 2009 & 2010
- Norton House was awarded AA Hotel of the Year for Scotland 2008-2009
- Additional Handpicked Hotels awards on their customer service plus page >>
- We have received great feedback about the service provided in Buxted Park Hotel, East Sussex, via Twitter in April 2014 >>
British Airways
Airline serving individuals and companies, direct or through travel agents and travel management companies
- British Airways was voted Favourite Airline in the Consumer category of the Global Travel Awards 2013.
- British Airways has collected the 2013 Best CSR Programme accolade at the British Business Travel Awards.
- British Airways was voted the best full-service airline flying from Cape Town International Airport in their 2012 Feather Awards survey.
- British Airways has won one of the Best Customer Service awards at the British Travel Awards 2013.
- British Airways have won Best Short-Haul Carrier, Best Frequent Flyer Programme, Best Airport Lounge and Best Product or Service Innovation at the Business Traveller Awards 2019.
- British Airways was named Best Short-Haul Airline at The Travel Awards 2019.
- British Airways was named Europe's Leading Airline Brand 2022 at the World Travel Awards 2022
- As at December 2022, British Airways is included in the Top 3 UK Travel Companies of the Embryo travel index.
- British Airways is included in the 2022 list of The top ten travel brands in the UK based data from YouGov BrandIndex - which measures consumer perceptions toward brands on a daily basis.
- British Airways is included in the 2022 list of the top ten travel companies in the UK based on data from YouGov BrandIndex - which measures consumer perceptions toward brands on a daily basis.
- British Airways is included in the 2022 list of the top 10 travel companies in the UK based on data from YouGov BrandIndex - which measures consumer perceptions toward brands on a daily basis.
- British Airways was named Best international airline for customer service at the the Elliott Advocacy Readers' Choice Awards 2023.
Emirates
Leading airline which operates one of the aviation world's youngest, environmentally-friendly and technologically advanced-fleet with a network spanning over 60 countries in Europe, North and South America, the Middle East, Africa and Asia
- Best Airline - Business Traveller Middle East Awards 2008 and 2009 and Best Middle East/African Airline - 2008 Business Traveller Asia-Pacific Awards, Hong Kong.
- Best Airline Website - Internet Advertising Awards 2009 and Best Website, Airline Category - Travel d’Or 2009 Awards, France.
- Best Scheduled Airline to the Middle East or Asia and Best Scheduled Airline to Africa - Globe Travel Awards 2009
- Best Long-haul Airline - Globe Travel Awards 2012
- Best airline - Holiday Extras Customers' Awards 2011
- Emirates was named Best Long Haul Airline in the top 100 luxury travel list chosen by the readers of Ultratravel 2012 and runners-up in 2013.
- Emirates received the title of Middle East's Leading Airline Website - WTA - Middle East 2012
- Finalist - Best Airline for Groups - The 2013 Group Travel Awards.
- Emirates were voted Runners-up for Best Airline Lounge 2013 at the Ultratravel 100.
- Emirates Emirates has received the Best in Middle East title at the 2013 Airline Passenger Experience (APEX) Passenger Choice Awards.
- Emirates has collected the Best Up in the Air Experience at the Future Travel Experience (FTE) Awards 2013.
- Emirates was voted Favourite Long Haul Airline at the TNT UK Golden BackPack Awards 2012.
- Emirates has received the Bronze Award for Best Airline for Customer Service at the BTA 2013.
- In 2011, Emirates has received the Best Overall Passenger Experience (large airline) distinction from the Airline Passenger Experience Association and Skywards Best Customer Service recognition in the Frequent Traveller Awards.
- Pax International Magazine Readership recognised Emirates for Outstanding Food Service by a Carrier in the Middle East in 2008and 2009.
- Emirates was voted best economy-class airline in the Guardian/Observer 2013 Travel Awards.
- Emirates has received Gold for Best overseas-based Airline in the M&IT Awards 2014.
- Emirates were ranked first in the Top 10 Airlines in the Wanderlust Readers’ Travel Awards 2016.
- Emirates scooped Best Premium Airline Service and Best Long-Haul Airline in The Globe Travel Awards 2017.
- Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service.
Avis
Founded nearly 70 years ago, Avis is one of the most well-known car hire brand in the world. It operates in more than 5000 locations including city centres and airports in 165 countries and has a strong focus on customer loyalty.
- Avis was named the World's Leading Business Car Rental Company at the WTA 2011 and 2012.
- Avis was ranked #1 Car Rental Company in the 2011, 2012 and 2013 Customer Loyalty Engagement Index - USA - Brand Keys.
- In 2012, Avis received the title of Best Car/Campervan Rental Operator by the Australia Federation of Travel Agents and the "Most Satisfied Customers Award - Hire Cars" by Canstar Blue, a Customer satisfaction ratings organisation.
- Avis was named "Best Car Rental Company in Europe" in the Business Traveller Awards in 2012.
- Avis received the 'Service Excellence in Germany' by The Rating Service, Ltd. (2012)
- We have received a very good customer review about the quality of Avis customer service via Titter in August 2013. >>
- Avis has been shortlisted for Best Car Rental Company 2014 in the Business Travel Awards.
- Avis was declared Europe's Leading Business Car Rental Company 2014 in the WTAwards.
- Avis Prestige was named Europe's Leading Luxury Car Rental Company in the WTA 2014.
- Avis was named Best Car Rental Company at the Business Travel Awards 2018.
Virgin Trains
Virgin Trains is a UK long-distance train travel franchise operator. For business and leisure travellers, they offer connections to UK major cities - London, Birmingham, Manchester, Liverpool, Glasgow and Edinburgh - via the West Coast Mainline.
- Virgin Trains has been voted the top long-distance franchise operator for 2012 by The Institute of Transport Management based on criteria such as price, frequency, punctuality, health and safety, comfort and cleanliness.
- Virgin Trains has been named best train operator by Which? Magazine in 2012
- Business Traveller magazine readers voted Virgin Trains the Best UK Domestic Rail Operator in 2012.
- In 2011 Virgin Trains won the British Quality Foundation's Achievement Award for Customer Satisfaction.
- In the National Passenger Survey results published in January 2013, Virgin Trains scored 92% for overall customer satisfaction, the highest level ever achieved by a franchise operation.
- Virgin Train won best rail operator 2011 in the Daily Mail Globe Travel Awards.
- Virgin Trains is included in the list of the top 5 transport companies according to the UK Customer Satisfaction index in January 2013.
- Seen on Twitter, a "customer service award" for Virgin Trains.
- Virgin Trains is included in the top 10 for the 2013 travel industry Social Brands 100.
- We have received a customer review about Virgin Trains via Twitter. To view click >>
- Virgin Train is one of the Top 5 Best rail company in the Guardian and Observer 2013 Travel Awards.
- Virgin Trains has been nominated for Best Rail Operator in the Business Travel Awards 2014 and in the Global Travel Awards 2014 organised by Travel Weekly.
- Great customer service review about Virgin Trains received via Twitter in October 2014 >>
- Virgin Trains is one of the finalists for Best Customer Service Co-Creation/Collaboration Award in the 2016 UK Customer Satisfaction Awards.
- Virgin Train has been named Best Rail Operator at the 2017 Business Travel Awards.
- Virgin Trains received the Design Innovation Award at the UK Rail Industry Awards 2018.